Erik Burggraaf filed a complaint with the Human Rights Tribunal of Ontario after he applied for a customer service position in the company’s call centre and was told that the company could not accommodate his disability (blindness).  During the interview, the company asked him to describe his accommodation needs.  He requested a screen reader with braille display and training materials in an accessible format.  The Employer indicated that their proprietary programs might not be compatible with the screen reader but agreed to look into it and get back to him.  The company subsequently advised Mr. Burggraaf that their IT team had determined that the software needed to accommodate him did not work with their system and he was refused the position.

During the hearing, the Tribunal found that, while the company engaged in some internal discussion about ways to accommodate Mr. Burggraaf and considered different software options, they neglected to make any inquiries with either Mr. Burggraaf (who was knowledgeable about both software and accommodation options) or the sole client of the call centre to see if either could suggest solutions.  As a result, in acting unilaterally and without consulting Mr. Burggraaf or other experts, the company failed to meet both their procedural and substantive duty to accommodate Mr. Burggraaf under the Human Rights Code and had not established that Mr. Burggraaf could not be accommodated without undue hardship. 

In light of the significant negative impact that the company’s decision had on Mr. Burggraaf’s mental health, including causing him to question his abilities as a blind person in his field of work and future career, the Tribunal ordered the company to pay $20,000 in compensation for injury to dignity feelings and worth plus nearly $8,500 in lost wages.  It also ordered the company to develop human rights and accommodation policies in hiring that specifically apply to blind persons, to review their interview process and to make every effort to ensure accommodations for blind persons are addressed.

See Burggraaf v. Convergys CMG Canada ULC, 2025 HRTO 2599 (CanLII) https://canlii.ca/t/kfz5v

Three recent Social Security Tribunal decisions illustrate the significant role union representatives can play to help workers with disabilities access their Canada Pension Plan Disability Benefits.

Jewitt McLuckie & Associates recently received three decisions from the Social Security Tribunal. In each of these matters, we presented evidence from the appellants’ union speaking to the union’s substantial but ultimately unsuccessful attempts to the have the appellant accommodated. In each of the decisions, the Tribunal noted the persuasiveness of the union representative’s evidence.

For example, in K.D. v. Minister of Employment and Social Development, the adjudicator highlighted the importance of the union representative’s evidence as follows:

Her testimony persuaded me that the Claimant could not perform any
substantially gainful work, not merely his usual job…Accordingly, I am
satisfied that Ms. Moore has offered real world evidence that the Claimant
was not able to work in the competitive workforce due to his medical
conditions.

Indeed, the adjudicator specifically noted that the union representative’s evidence was more compelling than the medical evidence presented by the appellant. This suggests that evidence demonstrating a union’s substantial but ultimately unsuccessful efforts to have a member accommodated in their workplace can be a valuable part of establishing entitlement to the Canada Pension Plan Disability Pension.

Detailed evidence regarding the employer’s and union’s efforts in accommodating or finding alternative work for the Appellants was given substantial weight in all three decisions. In D.M. v. Minister of Employment and Social Development, the adjudicator relied on the union representative’s evidence to conclude that:

…despite the breadth of the employer’s network and their sophisticated
program for assisting disabled employees, it became clear that he was not
an appropriate candidate for accommodation. Given his restrictions and
limitations…I am satisfied that the Claimant does not have the ability to function
in a vocational setting despite his young age.

The third of these decisions, J.M. v. Minister of Employment and Social Development, demonstrates the impact that a union representative’s evidence can have in a particularly complex case. In J.M., the minimum qualifying period had passed in 2011, while the appeal was being heard in 2019. This meant the Appellant had to establish she met the statutory “severe and prolonged” standard of disability as of 2011 and continuously thereafter. The length of time that had elapsed was a substantial challenge in this case. However, the union representative’s thorough evidence about the union’s extensive but ultimately unsuccessful efforts to have the member accommodated played a substantial role in satisfying the Tribunal that the Appellant was entitled to Canada Pension Plan disability benefits. In this regard, the adjudicator explained that this was a case where the subjective evidence was sufficient to overcome the lack of objective medical evidence supporting entitlement. He explained that this was in part due to the  union representative’s persuasive evidence speaking to the appellant’s extensive and dedicated efforts to remain at work and ultimate inability to do so due to her medical restrictions and limitations.

These three decisions demonstrate that unions may be well placed to provide valuable evidence re disability benefit entitlement at the Social Security Tribunal. This can be done by live testimony or by affidavit evidence. These cases also suggest that workers appealing the denial of their CPP Disability Pension to the Social Security Tribunal can benefit by presenting evidence of their efforts to return to active employment.

The lawyers at Jewitt McLuckie & Associates have extensive experience helping clients who have been denied the CPP Disability Pension as well as other disability benefits. If you have been denied disability benefits and require assistance with your matter, please contact Jewitt McLuckie & Associates at (613) 594-5100.

The appellants in K.D., D.M., and J.M. were each represented by Randy Slepchik.

Article by Ramona Kapoor, student-at-law.

Image credit: “hand in hand” by Tamaar via Flickr under Creative Commons licence

Randy Slepchik had the chance to speak with CBC Morning Live about the importance of collaboration in the disability accommodation process and how disability accommodation is part of creating a more just society:

Discussion begins around the 2:20 mark:

https://www.cbc.ca/listen/live-radio/1-100-ottawa-morning

Jewitt McLuckie started the year by visiting with medical students at Ottawa Hospital’s general campus. On January 3, 2018, Randy and Alycia met with physical medicine and rehabilitation resident physicians to talk to them about how they can best support patients who struggle with disability and who are having difficulty accessing disability benefits. Both Randy and Alycia were impressed by the engagement and intelligence of the young women and men who attended the session.

Image credit: The Ottawa Hospital

Reach Canada presents this not-to-be missed seminar, and our own Randy Slepchik will be there to help unpack the legal framework behind addiction issues in the workplace and entitlement to disability benefits. He will also discuss the best practices and strategies for assisting employees with disabilities whether as their lawyer or when assisting a colleague in the workplace.

Addressing this issue from a medical perspective will be Psychologist Matthew Rippeyoung, who will discuss the shift in how substance use and abuse is conceptualized, the variety of treatment approaches, how to support a person struggling with substance use and information about local treatment options.

Date: Tuesday April 25 at  11 am to 1 pm (bring your own lunch, refreshments available)
Location: 601 Cumberland, University of Ottawa campus, second floor above Café Nostalgica. Fully Accessible.
Register:  reach.ca

This program is accredited by the Law Society of Upper Canada and contains  2  Professionalism Hour(s).